Re: Families worried about care changes, Burnaby NOW, Nov. 14.
I was moved to tears when I saw what you are doing. This is cruel and unacceptable. People are more important than the bottom line.
My father was a Second World War vet and, thankfully, he was well taken care of by family until the last few weeks of his life, when he went in to a hospice.
Obviously, the long-term staff is like family to your residents. I understand contracting out is cheaper for you but let's not forget, the contractor is in business to make money so, who suffers? The residents, our war veterans, of course.
L. Barry, by email