Free smartphone wayfinding service launches at YVR

It’s gotten a little easier to navigate Vancouver International Airport, with the launch of a new app for blind or partially-sighted individuals.

Earlier this year, the airport partnered with Aira, a company that uses either a smartphone app or video-equipped smart glasses to connect people who are blind or partially-sighted with a live agent who will help them navigate their environment.

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Aira is intended for individuals who require mobility aids such as a white cane, guide dog or sighted-guide. The app is available from both the Google Play and Apple App stores.

The app, which travellers would need to download prior to arriving at YVR, can be used around-the-clock. Aira service is free on Sea Island, including YVR’s terminals, the Sea Island Canada Line stations and McArthurGlen mall.

Once travellers arrive at the airport, the app will send a push notification letting them know they can connect to the service. 

The airport also advises that passengers who require assistance should advise their airline at least 48 hours prior to travelling.

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