The saga of Burnaby gym users who have had their old accounts from a bankrupt gym taken over by a new company continues.
I recently wrote about a Burnaby resident who complained to the NOW about being charged fees even though her gym company had gone bankrupt.
Lorrie Hansen and members of her family belonged to Steve Nash Fitness World, which imploded earlier this year and went bankrupt, with a new company, Fitness World, rising out of its ashes and maintaining some locations in Burnaby. (Read the original story here.)
Hansen was upset that fees began being withdrawn from her bank account by the new company without receiving any contact from them that this would be happening. According to the Fitness World email, “membership agreements are transferable” – that story is detailed here.
Now, two members of the SNFW say they cancelled their old memberships recently, but are still being charged by the new company.
Ronald Leung showed me correspondence confirming he had cancelled his membership way back in August. Now he’s being told he’ll still be charged.
“How could a good business charge anyone who has not signed up as member or used any to their device?” said Leung. “They do not want anyone to contact them to register their displeasure with their tactic. There is no return email address and their website ‘submit form’ is not working.”
I was also contacted by Daniel Morrow, who explained how he too had gone in person to one of the Burnaby locations to personally cancel his membership.
“They have charged me two times since then,” Morrow said. “I cannot get through to them via phone call and I will probably have to go through my bank and get this payment blocked. And I was not on a contract or anything. Pretty frustrating.”
Not being able to contact anyone in charge of this department has been a common complaint expressed by gym users.
The NOW has previously contacted Fitness World through its media relations contact, but was told it wouldn’t be commenting.