Thousands flock to Burnaby-centred COVID-19 assessment website

Burnaby’s Primary Care Networks has launched a dedicated website just for Burnaby residents trying to find out if they, or someone they know, have COVID-19.

And it's been a hit so far, with thousands of people flocking to it for information in just a few days.

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The dedicated website is and it’s where the community can go to self-assess and determine where they need to go next in the city to get the care or treatment they need.The website is available in several languages. Its self-assessment tool includes items from the provincial tool on the BCCDC website combined with guidance tailored to Burnaby’s services.

It also offers a call-back option to anyone who is feeling anxious and wishes to speak with someone, with professional counsellors and social workers returning these calls.

In the first few days, the site has seen almost 3,000 visitors, about half of whom completed the self-assessment. For those who can’t access the website, there is a telephone option where callers can request a call back in multiple languages.

“This phone line was set up to ensure everyone is Burnaby has access to the information that they need, especially our senior and immigrant populations,” said a news release.

The call centre is staffed by Burnaby Division of Family Practice staff and Community agencies – those needing assistance receive a call-back and are walked through the self-assessment tool.


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