Dear Editor:
Spending time in a mall is not my thing. My Christmas shopping is usually completed well before the beginning of December.
This year, however, I had to make about 10 trips to Coles at Lougheed Mall.
What a delightful experience every single time!
The welcoming atmosphere was refreshing. I received assistance from eight different staff members and they all went out of their way to be positive, cheerful, and very helpful.
Their work ethic was amazing. Nothing was too much trouble. Actually, nothing was any trouble.
Kudos and thank you to all the staff in Coles at Lougheed Mall.
Ila Appleby, Burnaby
